SERVICE

We offer you a fast and uncomplicated service for efficient handling. 

One request is enough – we will take care of the rest!

WIELAND E-SHOP

DISCOVER, COMPARE & SIMPLY PURCHASE PRODUCTS ONLINE

B2B shopping/procurement in the digital age is so easy: With just a few clicks, you have the possibility via our multifunctional online shop to

  • Retreive detailed information about our products,
  • Compare products, aswell as
  • To request a quote

A previous registration is not necessary.

As part of our fully digital customer communication, we transmit paperless offers including product images and links to our eShop. It is also possible to receive order confirmations, shipping notifications, invoices, reminders and balance confirmations by e-mail from our SAP system.

Directly to the Eshop.

let's go

Customer SERVICE

TRANSPARENCY IS YOUR ADVANTAGE

Service quality is very important to us. We attach the highest value to the fact that all information about your order as well as all our products is always available to you.

Our customer service portal gives you an optimal overview at all times:

  • Order Overview & Order Tracking: Simply call up the status of your order by entering your customer and order number. Online shipment tracking is also possible for UPS and DACHSER shipments.
  • Price and availability information: Simply call up prices, availability incl. partial deliveries, terms of payment, contact details of your sales contact or information on the copper surcharge.

Discover the customer service PORTAL.

let's go

AFTER-SALES SERVICE

RELIABLE AFTER-SALES SUPPORT

The highest service quality means ensuring your complete satisfaction even after the purchase. That's why we stand by your side reliably if you have ordered something wrong or if our delivery arrives incomplete or with defects.

RETURNS

In the case of returns, we guarantee a quick and flexible check as to whether the desired items can be returned. Please use our returns form to request the necessary data.

RECLAMATIONS

Reclamations are examined by us just as fast and uncomplicatedly. Please provide us with all the necessary information using the following claim form.

FORMS

Retoure

262 KB

Reklamation / Claim Form

423 KB

SAMPLE Service

In order to provide you with optimum support during your product development phases, we provide you with product samples including all important technical data. So you always have the right product at hand and can access our electronic catalogue with all further information and 3D data.

 Order product samples and a sample board with wall hooks very easily:

send request

Customized solutions

Do you need a customized solution for your project? We support you comprehensively and competently in the development of tailor-made solutions:

  • Simple special designs (lettering, colour, coding, etc.)
  • Modifications of existing products
  • Extension of approvals
  • Complete new developments according to the specifications of our customers
contact

Do you need further information? Please contact our experts.

call: +49 951 9324 0

 

send request
callback service

When are you available? 
We are looking forward to advising you personally.

 

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